Protecting Critical Infrastructure: Strengthening PAM for Energy Sector Security

The energy sector is a prime target for increasingly sophisticated cyber threats. Attacks on utilities can have catastrophic consequences, from widespread power outages to critical data breaches, impacting millions and compromising national security. 

Highlights

Given the complex operational technology (OT) and IT environments that manage critical grids and facilities, effective security is a must. Privileged Access Management (PAM) is essential for maintaining continuous, secure operations and protecting our critical infrastructure against both external adversaries and insider threats.

Challenge

KeyData was engaged by a major utility company to support the existing CyberArk Privileged Access Management (PAM) solution deployment, advise on best PAM practices, and identify and address gaps in the organization’s PAM governance, processes, and technology.

Solution

CyberArk Design & Architecture Review: Our expert team thoroughly reviewed the existing design and architecture of the client's CyberArk Privileged Access Management (PAM) solution to identify areas for optimization and improvement.

PAM Best Practices & Advisory: We provided expert advice on leading practices for PAM solution management, covering critical aspects like naming conventions, safe access models, and understanding platform limitations.

Configuration Updates & Technical Issue Resolution: Our team performed necessary configuration updates and resolved technical issues identified by the PAM Service Manager, ensuring the solution operated efficiently and effectively.

Comprehensive PAM Documentation Development: We developed essential PAM-related documentation, including assisting with the creation of PAM standards, processes, and a comprehensive PAM solution end-user guide.

Outcomes

Enhanced PAM Security Posture: After addressing technical issues, our client now has a robust and secure Privileged Access Management environment, reducing the risk of unauthorized access to critical systems.

Improved Operational Efficiency & Management: Our advisory on leading PAM practices (e.g., naming conventions, safe access models) and assistance with configuration updates led to more streamlined and efficient management of their CyberArk solution.

Strengthened PAM Governance & Compliance: Our client has a clearer framework for governance, promoting compliance with well-documented standards, processes, and end-user guides. 

Optimized Investment in CyberArk: By addressing gaps and providing ongoing support and enhancements, our client is getting the best value for their CyberArk investment.

Our partnership enabled the utility company to not only address immediate operational and security concerns within their PAM environment but also to establish a foundation for long-term security and efficiency. Through strategic advisory, hands-on implementation, and comprehensive documentation, we helped them achieve a more mature and resilient privileged access management program.