Lighting the Way to Secure Identity: SailPoint Implementation for a Major Electricity Provider

A leading utility company engaged KeyData Cyber to implement a new SailPoint IdentityIQ solution to address and enhance its Identity Governance capabilities across multiple critical areas: joiner/mover/leaver lifecycle management, access request handling, access reviews, and role management. This comprehensive IAM initiative supported the client's goal of improving operational efficiencies and compliance with regulatory requirements.

Highlights

Challenge

This implementation involved complex integrations across our client's environments, which included integration with ServiceNow’s Service Desk module and multiple OT applications, using both REST-based APIs and other protocol connectors. Additionally, systems like Active Directory, SAP components, Azure Active Directory (including application roles), and various disconnected systems were integrated to ensure comprehensive identity governance.

Solution

Strategic IAM Planning & Design: Developed a roadmap to enhance IAM program maturity, including defining key Joiner/Mover/Leaver processes based on industry best practices.

Core Platform Implementation: Deployed SailPoint IIQ to automate identity lifecycle management, access requests (via ServiceNow integration), and access reviews for compliance.

Extensive Application Integration: Executed a structured plan to integrate over 200 applications, including custom provisioning workflows specifically for SAP's complex requirements.

Ongoing Support & Governance: Provided Level 2/3 technical support for the IAM solution and continued governance assistance to maintain optimal performance and compliance.

Outcomes

This project has been consistently delivered on time and within budget. Key success indicators tracked during the project include

End-User Onboarding and Offboarding Efficiency: By streamlining IAM lifecycle processes with SailPoint, we reduced the time required for onboarding and offboarding by 50%, while simultaneously enhancing access governance

Strengthened Compliance and Security: Through the automation of access request and certification workflows, we significantly improved compliance and bolstered the organization’s overall security posture

Application Onboarding Speed: KeyData implemented a factory onboarding model that simplified the onboarding process for applications and role management, establishing a scalable framework for future growth

Through this comprehensive initiative, KeyData Cyber successfully implemented a robust SailPoint IdentityIQ solution tailored to the complex environment of a major electricity provider. With a 50% reduction in onboarding/offboarding times and a scalable framework for future application integration, our client is now equipped with a modern IAM program poised to enhance operational efficiency and maintain a strong security posture in a highly regulated industry.