Secure Lines: An Identity Governance and Administration (IGA) Implementation for Telecommunications

Our client, a major North American telecommunications company, hired us to guide their implementation of a comprehensive Identity and Access Management solution, leveraging ForgeRock (now Ping)’s Identity Platform.

Highlights

Challenge

The project needed to address their most critical identity security challenges, including inefficient user lifecycle management processes and poor data quality.

Solution

• Platform Implementation: This project involved installing and configuring their new Identity Platform, including its Identity Governance and Administration (IGA) module.
• User Lifecycle Management: Our team implemented a system for managing user lifecycles for employees and contractors, a process that was previously undefined.
• Onboarding and User Migration: KeyData Cyber onboarded key applications like SAP and Active Directory and migrated users from the client's old identity management system to the new platform.
• Process and Data Quality Improvement: We addressed significant data quality issues and manual processes by cleaning up user data, implementing data validation, and defining clearer processes.
• Discovery and Rigorous Testing: The solution we deployed was developed after thorough discovery sessions and was rigorously tested through multiple dry runs to ensure accuracy and mitigate the client's limited capacity for user acceptance testing (UAT).

Outcomes

• Automated User Lifecycle Management: Streamlined and automated user onboarding, offboarding, and modifications, reducing manual effort and minimizing human error. 
• Improved Data Quality: Significantly improved data quality through automation and data cleanup efforts 
• Enhanced Security Posture: Strengthened the overall security posture by improving visibility and control over user access.  
• Enhanced User Experience: Provided users with self-service capabilities for password resets, account unlocks, and other common requests, improving user satisfaction. 

Through our collaborative approach and deep expertise in identity security, we helped a leading telecommunications company overcome critical security challenges and embrace a more secure, streamlined future. This partnership is a testament to our commitment to delivering tailored solutions that produce measurable results and empower our clients.