Airbnb: Securing a Global Workforce with Okta

Since 2007, Airbnb has grown from its humble roots in San Francisco to become a sprawling international enterprise with over 5 million hosts who have welcomed over 2 billion guests in almost every country across the globe. As a leader in the travel and hospitality industry, Airbnb needed an identity platform that could secure its vast environment and scale with its continuous expansion.

Highlights

Challenge

Airbnb required a comprehensive platform to secure the identities of its thousands of employees and its entire environment. The primary goal was to modernize its legacy OneLogin workforce identity environment.

• Platform Scalability: Airbnb’s previous platform could no longer handle the organization's rapid global growth and transaction volume efficiently.
• User Experience (UX): A need for a smoother, more intuitive experience for both employees and administrators.
• Identity Security/Fraud Prevention: A requirement for a state-of-the-art solution to enhance overall security posture and combat sophisticated identity threats.

Solutions

BeyondID was selected by Okta to partner with Airbnb to strategically deploy the platform and seamlessly migrate more than 600 applications from OneLogin to Okta Workforce Identity Cloud (WIC).

• Digital Identity Blueprint: We established a clear, strategic framework to guide the migration and ensure the new identity program was aligned with Airbnb's long-term business and security goals.
• Comprehensive Okta Implementation: We deployed a full suite of Okta modules, including Single Sign-On (SSO), Adaptive Multi-Factor Authentication (AMFA), and Lifecycle Management.
• Enhanced Security and Compliance: We ensured the implementation of Conditional Access and Disaster Recovery enhancements to improve security and business continuity across the organization.

Outcomes

• Optimized User Lifecycle Management: Automation streamlined the process of onboarding, offboarding, and updating employee access, significantly reducing manual overhead and increasing operational efficiency.
• Vastly Improved User Experience: Employees now benefit from seamless and secure access to over 600 applications via Single Sign-On, eliminating password fatigue and boosting overall productivity.
• Strengthened Identity Security Posture: The implementation of Adaptive MFA and advanced security controls provides a robust defense against identity-based threats and enhances the security of employee accounts.

Airbnb now operates with a modern, future-proof identity foundation built on Okta Workforce Identity Cloud. This successful migration secures the identities of its global workforce, drastically improves the employee experience, and positions the company for continued secure growth and innovation across the international travel market.