From Stalled to Strategic: Stabilizing SailPoint IGA for a Leading PBM with Integrated Okta Managed Services
A prominent Pharmacy Benefit Manager (PBM) in the healthcare industry faced a critical challenge: a stalled Identity Governance and Administration (IGA) implementation that jeopardized a vital business deadline. With an existing partner struggling to deploy SailPoint, the PBM was risking a system-wide freeze that would halt production changes for the remainder of the year. Leveraging our existing relationship providing Managed Services for Okta CIAM (OCI), we were called upon to rapidly stabilize the project, provide expert Advisory and Implementation services, and ensure they hit their non-negotiable go-live date.
Highlights
Challenge
Our client, a prominent Pharmacy Benefit Manager, was reliant on an external partner for the implementation of SailPoint IGA, but the project had fallen significantly off track. The immediate and most critical business goal was to successfully achieve production go-live before a system-wide freeze scheduled for October 1st. Failure to meet this deadline would have catastrophic consequences, delaying essential production changes until the following year and threatening their strategic IGA goals.
Solutions
Project Stabilization and Strategic Advisory: Our engagement began with a rapid assessment of the stalled SailPoint implementation. We provided immediate Advisory Services, leveraging our deep IGA expertise to diagnose project deficiencies, stabilize the environment, and establish a clear, accelerated path forward to meet the crucial go-live timeline.
Integrated Implementation and Managed Services Support: We utilized the existing framework of our Managed Services contract (originally focused on Okta and Microsoft technologies) to seamlessly integrate our SailPoint Implementation team. This allowed for an efficient allocation of resources and knowledge transfer, minimizing overhead and maximizing velocity toward the critical deadline.
Leveraging Expanded Organizational Capabilities: The recent merger of KeyData Cyber and BeyondID allowed us to deploy the full breadth of our combined resources and expertise. This integration demonstrated our expanded capability to provide sustained support and strategic planning for the client’s future SailPoint strategy and rollout.
Outcomes
Successful Go-Live Achieved: The primary business objective was achieved by successfully completing the SailPoint implementation and migrating the system to production prior to the October 1st system freeze. This critical success ensured the PBM could proceed with necessary production changes within the current business cycle.
Stabilized IGA Platform: The project successfully transitioned from a failing implementation to a stable, operational SailPoint platform configured for immediate use. This established the foundational IGA controls necessary for ongoing governance and compliance.
Strategic Partnership Expansion: By proving our technical expertise and commitment in a high-pressure situation, we secured the ability to continue expanding our support next year. This ensures continuity for their long-term SailPoint strategy planning and subsequent rollout phases.
This engagement serves as a powerful example of how deep technical expertise, coupled with a proactive, integrated service model, can rescue mission-critical projects. By stepping in to stabilize a failing SailPoint implementation and leveraging our existing partnership, we not only ensured that our client hit their non-negotiable October 1st production deadline but also transformed a moment of crisis into a strategic success. We solidified our role as a trusted partner, ready to support the continued expansion of its robust IGA program.
