Streamlining Citizen Access for Digital Government Services
Our client, a major provincial government faced a critical challenge: providing its vast population of over 14 million citizens and businesses with seamless, secure access to a growing array of online services. Their existing infrastructure was a patchwork of fragmented identity solutions, forcing users to manage multiple accounts and passwords for different government services.
Highlights
Challenge
Hindered by a fragmented identity landscape, our government clients needed to establish a central, user-friendly, and highly secure platform for citizen and business authentication, offering services protected by SSO.
Solutions
Strategic Platform Selection & Deployment: We enabled the deployment of a centralized SaaS platform that allows citizens and businesses to manage their profiles and access diverse government services through a unified dashboard.
Modern Identity Architecture & Integration: Our solution established a single, authoritative directory for securing user identity information and credentials, including robust self-service registration and password reset capabilities, significantly reducing the need for custom development and ensuring future adaptability.
Enhanced Security & User Experience: The client’s fully-implemented platform supports all industry-standard-federated SSO protocols, providing a modern, seamless end-user experience with multi-factor authentication options like mobile authenticators and email-based verification.
Outcomes
Seamless Citizen and Business Access: The new platform dramatically simplified access to government services, consolidating over a dozen government applications under a single, secure login, drastically improving the end-user experience for millions of citizens and businesses.
Unprecedented Security and Reliability: Achieving an impressive 99.99% uptime, the solution provides an enterprise-grade identity management service with flexible security layers, including proactive blocking of suspicious IP addresses.
Simplified Integration & Reduced Technical Debt: With a platform built on smart integrations, our client’s SaaS platform significantly reduces the need for custom development ensuring easier maintenance, fewer technical issues, and greater agility for future service additions.
In collaboration with KeyData Cyber, this major provincial government moved to a unified, secure, and scalable platform, transforming digital access for millions of citizens and businesses, with a resilient foundation for future digital innovation across all government services.
