Empowering a Government Regulator with Strategic Identity Governance

Government entities are high-value targets for cyber-attacks, making effective identity security a must. We recently partnered with a prominent regulatory body to transform its identity governance capabilities. This client faced a critical need for modernization and sought a solution that would integrate seamlessly with their existing technology infrastructure, marking a significant step in their journey towards enhanced security and operational efficiency.

Highlights

Challenge

Our client’s Identity Governance and Administration (IGA) program was stalled. Our client required a modern IGA solution to leverage their existing Microsoft Product Suite, but their progress was hindered by undefined requirements, a lack of established governance, and unexecuted key IGA processes. The core challenge was to breathe life back into this critical program and lay a robust foundation for their future identity management needs.

Solutions

Comprehensive Assessment: Critical assessment of their current Microsoft architecture, operational requirements, and use cases. 

Strategic Roadmap Development: Developed a clear 1-year and 3-year roadmap to guide them to their ideal state. 

Governance & Process Execution: Executed key governance and process tasks outlined in the roadmap. 

IGA Configuration & Automation: Configured Microsoft Entra IGA and implemented the first phase of process automation with improvements to onboarding, offboarding, access requests, and access reviews.

Outcomes

Program Revitalization & Accelerated Progress: The client's Identity Governance and Administration (IGA) program, which had been stalled for two years, was successfully revitalized and put back on track, leading to immediate progress and momentum. 

Clear Strategic Direction: The engagement delivered a well-defined 1-year and 3-year roadmap, providing the client with a clear strategic vision and an actionable plan for their future IGA initiatives.

Enhanced Operational Efficiency & Automation: By configuring Microsoft Entra IGA and automating four fundamental processes, the client significantly improved their operational efficiency in identity management tasks like onboarding, offboarding, and access reviews. 

Strengthened Governance & Compliance: The execution of key governance and process tasks within the roadmap gave the client greater visibility and control over identity and access.

By leveraging their existing technology and our expertise, we reactivated a critical, long-stalled program and laid a robust foundation for future identity governance. This engagement highlights our ability to deliver impactful, tailored solutions for complex organizational needs.