Elevating Privileged Access and Operations for a Key Government Agency

For organizations providing critical services, a modern Privileged Access Management (PAM) solution is essential. We helped a major North American transportation agency evolve their CyberArk environment to meet escalating security demands and operational efficiencies. They needed a partner capable of executing a complex upgrade and hardware migration with zero impact on production, while simultaneously empowering their internal teams with the knowledge to drive future success.

Highlights

Challenge

Our client needed a new CyberArk infrastructure to better secure critical workflows within the organization. KeyData Cyber was commissioned to upgrade all existing components, migrate select data from an existing environment and prepare the organization to support the new infrastructure. 

Solutions

Strategic Planning and Environment Configuration: We initiated the project with a comprehensive planning phase for the upgrade and hardware migration, installing the latest software versions for the primary vault, PVWA, PSM, and CPM on both primary and disaster recovery components.

Seamless Production-Like Environment Setup: We meticulously configured the test systems to mirror production components, ensuring a high degree of fidelity for CyberArk enterprise components like AD, SNMP, SMTP, syslog, and backup solutions - without impacting the live production environment.

Comprehensive Upgrade, Migration & Onsite Support: Our team successfully upgraded and migrated the existing test environment, followed by the configuration, upgrade, migration, testing and execution of the production environment. 

Empowering Client Teams with Actionable Guidance: Beyond implementation, we empowered the client's team to manage their new environment effectively by providing simplified, actionable documentation that surpassed standard vendor reference materials, ensuring ongoing operational independence.

Outcomes

Optimized PAM Solution Deployment: The new CyberArk Privileged Access Management (PAM) solution environment was successfully deployed and configured, fully aligning with vendor best practices for enhanced security and performance.

Streamlined Migration and Updated Documentation: Our client’s legacy software was seamlessly migrated to the upgraded environment, accompanied by updated documentation that incorporated new design concepts and streamlined support processes.

Enhanced Operational Proficiency: Our client's staff received tailored PAM training, significantly boosting their expertise and enabling them to confidently support and manage the new environment moving forward.

Improved Environmental Resilience: This engagement gave our client a robust and resilient PAM infrastructure capable of supporting critical operations with increased stability and a clear path for disaster recovery.

This project is a prime example of the power of strategic planning and expert execution in complex cybersecurity initiatives. Our team upgraded and migrated their CyberArk PAM environment to enhance the client's security posture and operational efficiency. The result is a highly secure, resilient, and well-managed privileged access infrastructure, poised to protect the enterprise against evolving threats for years to come.