Transforming Identity Governance for a Leading North American Financial Services Provider

For businesses operating in today’s complex digital environment, a comprehensive and secure Identity and Access Management (IAM) framework is non-negotiable. Our client, a prominent Canadian financial services provider, sought to elevate their IAM capabilities, embarking on a significant transformation to safeguard customer data, streamline internal processes, and build an agile foundation for future growth.

Highlights

Challenge

Our client, a Canadian financial services provider offering service and support for businesses throughout the country, engaged KeyData Cyber to help them transform their IAM program, which included migration from Janrain to ForgeRock (now Ping) and the implementation of SailPoint for IGA. This complex undertaking required a strategic approach to ensure a seamless transition for both customers and employees, with minimal downtime and disruption. 

Solution

Solution Architecture and Design: Designed and implemented a secure, modern architecture based on ForgeRock Access Manager, Directory Server, Identity Manager, and Identity Gateway. 

Janrain to ForgeRock Migration:Ensured seamless, secure migration of Janrain users to the Directory Server via IDM CSV connectors. 

Custom APIs and Connectors for Integration:Facilitated Mulesoft API integration with 5 out-of-the-box and 4 custom APIs. 

Access Management Workflows with Integrated MFA: Enhanced security with Multi-Factor Authentication and simplified access and password management. 

SailPoint Identity Governance & Administration:Implemented SailPoint IGA to improve the Joiner, Mover, Leaver process for employees and contingent workers.

Outcomes

Secure Access for Customers:Our client is now protecting customers and their reputation with secure customer access powered by Multi-Factor Authentication.

Streamlined Joiner, Mover, Leaver Processes:With a fully implemented SailPoint’s Identity Governance & Administration solution, our client’s JML processes are automated and frictionless, reducing the need for manual access administration and ensuring timely provisioning.

Future-Ready CIAM and IGA:With the implementation of out-of-the-box and custom connectors, ForgeRock and SailPoint are seamlessly integrated throughout the org, giving our client a modern IAM program that will scale and adapt to meet their future needs.

The successful transformation of our client's IAM program stands as a testament to the power of strategic planning, expert execution, and collaborative partnership. With secure customer access powered by multi-factor authentication, streamlined Joiner, Mover, Leaver (JML) processes, and a future-ready CIAM and IGA framework, our client is now equipped to navigate the complexities of digital identity with confidence. This comprehensive solution not only addresses immediate security and efficiency needs but also provides a scalable foundation that will adapt and evolve with their business for years to come.