Optimizing tech for a large North American Financial Institution.

A top North American bank faced challenges with a misconfigured SailPoint IdentityIQ implementation, leaving critical functional gaps and defects that hindered its effectiveness. Seeking to fully realize the benefits of their Identity Governance and Administration (IGA) solution, the bank engaged KeyData Cyber to modernize their Identity and Access Management (IAM) environment. Together, we addressed these challenges through a comprehensive remediation effort, resolving defects, enhancing workflows, and strengthening monitoring capabilities to ensure long-term stability and operational efficiency.

Highlights

Challenge

Our client faced significant challenges with a misconfigured SailPoint IdentityIQ implementation, resulting in functional gaps, defects, and inefficiencies that undermined the effectiveness of their Identity Governance and Administration (IGA) solution. They needed a comprehensive remediation and optimization strategy to fully leverage the platform's capabilities.

Solution

KeyData Cyber collaborated closely with the client to modernize their IAM environment, addressing critical issues and enhancing the functionality of SailPoint IdentityIQ.

• Transaction Failure Recovery: Captured and reprocessed failed lifecycle and workflow transactions, including those related to attribute synchronization, new hires, rehires, terminations, leaves of absence, and other identity lifecycle events.
• Process Recovery: Remediated process recovery issues within the SailPoint IdentityIQ backend, including identity refresh, aggregation, and system maintenance processes.
• Operational Procedures: Designed operational procedures to capture failed events and support monitoring and reprocessing efforts by support teams.
• Monitoring Enhancement: Identified and scoped events for future monitoring capabilities, providing design assistance, and collaborating with in-house resources to improve monitoring coverage.
• Code Enhancements: Provided code enhancements to address edge cases, failed task reporting, and other business requirements, including account aggregation latency, custom forms, inefficient attribute syncs, and SCIM validation failures.
• SysLog Remediation: Analyzed and remediated SysLog error events, including code development and configuration changes.
• Long-Term Stability: Provided expert resources to ensure optimal deployment strategies and long-term product stability and sustainment.

Outcomes

• Improved Monitoring: Enhanced monitoring processes proactively identify and address potential issues.
• Increased Functionality: The integration of additional SailPoint features improves the functionality and effectiveness of the IGA solution.

KeyData Cyber 's collaboration with the client resulted in a significantly enhanced SailPoint IdentityIQ environment, addressing critical defects and functional gaps. By improving monitoring processes, integrating additional features, and developing robust recovery and operational procedures, the solution not only resolved existing challenges but also strengthened the overall functionality and resilience of the client's Identity Governance and Administration (IGA) platform. These outcomes ensured improved lifecycle event management, proactive issue identification, and a more effective and sustainable IAM framework.

Contact us today to transform your IAM program.