Consolidating CIAM to Reduce Operational Overhead and Improve Security

Facing the complexities of a fragmented Consumer Identity and Access Management (CIAM) infrastructure, a leading organization sought to establish a unified and efficient solution for its B2B operations. The lack of a cohesive approach hindered their ability to effectively manage identities, ensure security, and deliver a seamless user experience. Recognizing the need for a comprehensive overhaul, the organization partnered with KeyData Cyber to modernize their CIAM program and optimize their identity management strategy.

Highlights

Challenge

Our client had a complicated Consumer Identity and Access Management (CIAM) infrastructure and lacked a unified, integrated solution for B2B operations.

Solution

We assessed our client's current CIAM landscape and designed a comprehensive and strategic roadmap for its CIAM program. The engagement included the following services:

• Identity and Access Management Modernization: Migrated client identities and roles from the mainframe to a distributed LDAP platform; implemented authentication and authorization solutions, including password management, MFA enforcement, and a new user/role model. This addressed account/role migration, automated reporting, data gap resolution, and machine identity differentiation.
• Password Management Transformation: Analyzed existing password management requirements and designed a solution to migrate from the legacy password manager to Ping, enabling modern password management capabilities.
• Multi-Factor Authentication Enhancement: Assessed and developed a detailed migration plan for transitioning from PingID MFA to PingOne MFA, incorporating risk assessment to ensure a secure and smooth transition.
• CIAM Access Management Modernization: Analyzed legacy CIAM access management functions and services (including DataPower, ISAM, AWS S3), documented the current state and dependencies, and developed a target state architecture, processes, and a migration plan to modernize the access management infrastructure.
• Identity Governance and Administration Optimization: Performed an IGA assessment, evaluated existing B2B & B2C IGA solutions and processes, and defined a roadmap for implementing a target vendor solution, including identity consolidation, a phased implementation plan, technology market scan, vendor recommendation, and proof-of-concept development.

Outcomes

• Unified and Standardized IGA: Our client now has a single, standardized identity governance and administration (IGA) platform to manage identities and access across all its CIAM services.
• Centralized Identity Visibility: Our client benefits from a single view of identities, accounts, and entitlements across all CIAM services, improving visibility and management.
• Increased Efficiency and Automation: Automated business processes and reduced operational overhead improve efficiency and resource utilization.
• Enhanced User Experience: User-friendly interfaces provide a better experience for clients accessing services.
• Improved Compliance and Security: The CIAM solution strengthens compliance with access certification requirements, enhances access security through adaptive authentication and enforcement, and improves the overall security posture by applying zero trust principles and just-in-time policies.

Through expert assessment, strategic planning, and meticulous implementation, KeyData Cyber empowered the organization to transform its CIAM infrastructure. By consolidating systems, streamlining processes, and enhancing security measures, we helped them achieve a unified, efficient, and user-friendly solution.

With a modernized CIAM program in place, the organization is now equipped to improve operational efficiency, enhance customer satisfaction, and strengthen its overall security posture. Ready to embark on your own CIAM transformation journey? Contact us today to explore how KeyData Cyber can help you achieve similar success.