Building the Roadmap: Strategic IAM Planning for an E-Commerce Leader

Facing the complexities of modern digital security and user access management, a prominent player in the Point of Sale (POS) and ecommerce space wanted to elevate its Identity and Access Management capabilities. KeyData Cyber stepped in as a trusted partner to guide them through this crucial planning phase, laying the groundwork for a more secure, efficient, and compliant future.

Highlights

Challenge

Our client had just completed their initial IAM maturity assessment and needed a partner to assist with strategic planning for the implementation of a modern IAM program. 

Solution

Addressing Pain Points and Achieving Quick Wins:KeyData Cyber collaborated with the project team and created a clear plan for implementing quick wins that demonstrate value early on.

Technical Landscape Review and Application Prioritization:We examined how core systems like HR, IT service management, and cloud infrastructure can integrate with IAM, and created a prioritized list of the top 15 for integration.

Defining the Future State Architecture:Using the information gathered in the assessment, our subject matter experts proposed a comprehensive architecture that connects IAM with other key enterprise systems.

Establishing IAM Governance:Our teams mapped out the complete lifecycle processes for identities (like bringing new users on, managing changes for existing users, and handling departures, as well as access requests and reviews) and created initial policies and control standards for access management.

Selecting an Identity Governance and Administration Tool:We created a detailed document outlining the requirements for potential vendors (an RFP), developed criteria for evaluating vendor proposals, and assisted with demonstrations and POC testing.

Outcomes

Our work with this client resulted in a comprehensive implementation strategy that, when completed, will help them achieve the following: 

Increased Efficiency and Automation:Streamlined user access processes significantly reduce manual effort, accelerating onboarding, offboarding, and access changes while freeing up IT resources.

Stronger Security and Reduced Risk:Enhanced security posture by implementing stronger controls, effectively reducing the risk of unauthorized access and potential data breaches.

Improved Compliance and Audit Readiness:Improved regulatory compliance and simplified audit preparation, providing greater confidence in meeting legal and industry requirements.

Scalable Foundation for Future Growth:Establishment of a scalable and sustainable IAM program, providing a strategic foundation that can adapt to future growth and technological changes.

KeyData Cyber delivered a comprehensive and actionable implementation strategy tailored to the client's specific needs and technical environment. Our detailed roadmap provided the client with the clear direction and foundational elements necessary to build a robust and effective IAM program. Upon successful implementation, this strategy is ready to support the company's continued growth.